Frequently Asked Questions
We've compiled a list of frequently asked questions on our Help page to provide you with quick answers. If you don't see your question there, please feel free to contact us.
Shipping digital download
How do I receive my purchased item?
After your purchase, you'll receive a download link to the email address you provided. You can download your file digitally immediately.
How do I open the download on my PC or mobile phone?
After purchase, you can easily download the file to your PC or mobile phone. Almost all files are packaged in a ZIP folder; unpack this (if you don't have one installed, purchase a ZIP opener). The files can now be easily opened and used.
How can I see where my order is?
You will find all orders immediately after your purchase and receive a download link.
Returns and exchanges
How can I return an item?
Digital Downloads
Digital downloads (e.g. digital print templates, printables) are considered digital goods and cannot be exchanged, as they are not suitable for return.
What do I do if an item is defective or faulty?
If there's anything wrong with the files, please contact us directly. We'll investigate and find out what the problem is.
It is often the case that the wrong technique was used, for example incorrect settings in the plotter or the handling during the production of various products.
We sell the files, but unfortunately, we can't provide the manufacturing process for creating something perfect. However, we're happy to offer tips as best we can.
Can I exchange one item for another?
Unfortunately not, all digital downloads are non-returnable.
General questions
Can I use the designs for commercial purposes?
All files offered on www.Emidadesign.com are permitted for private use only. A license must be purchased for the resale of finished products.
How can I purchase a license?
Please contact us if you plan to resell finished products using our designs.
What formats do the plotter files have?
All plotter files in the shop are offered as SVG and PNG files.
♥ SVG files: You can use these with Cricut Design Space, Silhouette Studio Designer Edition, Adobe Illustrator Scal, Inkscape or other cutting machines.
♥ PNG files: These files have a transparent background and can be added to any project.
If you need other formats, we recommend a free conversion. This is easily done using a conversion program.
My file doesn't work in the Silhouette plotter, what can I do?
The free version of the Silhouette Plotter doesn't support SVG files. We recommend purchasing the paid version. Alternatively, you can convert the SVG file to a DXF file for free online.